Remote Learning Assistance

Students/Parents having difficulty with a chromebook should fill out a WarriorStrong Tech Support Request so that the issue can be addressed quickly.
chromebook
Frequently Asked Questions: (Updated April 29, 2020)
Adobe Flash will not load or will not let me access certain services for my assignments.  What can I do about this? Please follow the directions here to Troubleshoot Adobe Flash in Chrome.
 
How do I contact my child's teacherEmail is the best way to contact any staff member at Southeastern Stokes Middle School.  The Staff Contact List is published on our website.
 
We don't have internet access at our home.  How can my child access the internet to complete assignments?  Please consult the Community Internet Access Options for Students to find a site near you or a workable solution.
 
We are in need of food.  Where can I find assistance?  Starting Tuesday, March 17, 2020, we will have “Free, To-Go Meals” service for all children or young adults ages 2-18 from 11:00-1:00 at the following locations: (see Coronavirus Parent Update).
 
I need to turn in my math homework I worked out on a piece of paper.  How do I do this?  First, consult your teacher on their expectations for your work. 
  1. If you have an iPhone, you may use the Notes App to "Scan Documents" and send or upload that way. 
  2. You may also use the Genius Scan App on any phone to scan as a PDF file and email or upload this way.
  3. You may use Kami to edit PDF files and turn them in through Google Classroom using directions here.  
My keyboard won't type certain keys or My mouse isn't working correctly.  What do I do? Before you fill in the WarriorStrong Tech Support Request try this:  Perform a "quick reset" by holding down the Power key and the Reset key for 3 seconds using this guide.
 
I can't get my teacher's videos to play.  What do I do? Please click here for a guide to Troubleshooting Video Playback.
 
My webcam doesn't work during Google Meets with my teachers.  How do I fix this?  Webcams and microphones are not REQUIRED to participate in a Google Meet with your teachers.  In fact, your teacher can turn off your webcam and mute your microphone during the Meet to improve the quality of the session.  Please use these directions for Troubleshooting Webcam Issues.
Tech Support Notes (Updated April 17, 2020)
  1. Webcams and the ability to take pictures ARE NOT required as part of assignments.  This DOES NOT justify obtaining a different chromebook.

  2. Web Conferences with teachers will be conducted in either Canvas or Google Meet.  (Zoom has been disabled due to safety concerns).  Camera is NOT REQUIRED for either.  You should be able to see your teachers on the screen and communicate with the comment feature when necessary.

  3. Keyboard issues DO NOT justify obtaining a different chromebook.  Tech support can troubleshoot this remotely.

  4. Students AND parents should use the WarriorStrong Tech Support Request so that issues can be addressed immediately. (This is a floating widget on our website).   All contact information is important.

  5. STUDENTS/PARENTS  SHOULD NOT COME TO SCHOOL TO GET ANOTHER CHROMEBOOK unless specifically requested by Mrs. Scott.  Extras are limited.